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Product Returns

We accept refunds. You have fourteen (14) calendar days starting on the day after you receive the goods, to cancel your contract in filling the refund form at bessiehide.com.

Returns

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted:
  • Product with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bessiehide.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us refund request at bessiehide.com or write by email info@bessiehide.com

Shipping

To return your product, you should mail your product to: MB Tobula Mada, Zygio 93-36, Vilnius 08234, Lithuania (before returning the product, fill in return form at our website or write us email to info@bessiehide.com). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.